Computer Skills
This training provides participants with foundational knowledge in using essential software, navigating the
internet, and managing files effectively.
An introductory training covering navigation of interface, management of data, recording of transact,
banking functions, tracking of financial data and review of data accuracy.
An advanced training covering company setup and preferences within accounting, sales tax, payroll and
reporting, enhanced transaction management, inventory & job costing, banking & credit management, financial reporting and analysis, budgets, forecasting and planning and data management.
This training will provide instruction to intermediate Excel users in the company. It will teach them how to
move and copy cell contents; sorting mathematical, statistical, and financial functions; date and time
arithmetic; report generation; and built-in graphics support. Intermediate Program will teach employees in the manufacturing community to generate customized production reports with tables and demonstrate how to extract specific data by selections made
The trainee will be able to:
- Create and design macros
- Utilize database features
- Apply data analysis features
- Utilize linked worksheets
This training will provide training in advanced instruction in moving and copying cell contents; sorting mathematical, statistical, and financial functions; date and time arithmetic; report generation; and built-in graphics support. This course teaches advanced techniques in creating formulas for manufacturing databases.
The trainee will be able to:
- Create formulas animated charts with graphics
- Customize spreadsheets for monthly, quarterly, and annual reports
- Create pivot tables
- Create forms i.e. customer surveys, expense claims, purchase requisitions.
This training provides intermediate word processing production techniques. Includes search and replace
functions, headers and footers, mail merge, file functions, and printer setup. Intermediate Microsoft Word will help employees create flyers, graphic designs and incorporate into other Microsoft Office products.
The trainee will be able to:
- Perform document merges
- Insert graphics
- Edit graphics
This training provides an introduction to e-mail and calendaring software as a desktop information
management tool. The course also provides instruction on how to synchronize the desktop version with smart phones with calendars, events, and appointment
The trainee will be able to:
- Create and manage messages
- Schedule appointments and tasks
- Create and manage contacts; and create and manage tasks and notes.
This training provides an introduction to computerized presentation graphics guides the participant through planning, design, and production of business graphics and charts. Presentation files are
produced utilizing multimedia software. This course will teach the employee how to properly deliver a
professional PowerPoint presentation with graphics timing through a workflow with other Microsoft Office software.
The trainee will be able to:
- Use presentation graphics concepts and terms
- Create and run a slide presentation
- Edit and spell-check text
- Integrate data between presentation and word processing software
Leadership and Team Building
This course is designed for new or emerging supervisor and managers. The training aims at providing trainees with a solid foundation of leadership skills. The course covers basic leadership concepts and theories about leadership. The instructor will introduce work specific scenarios and real life dilemmas to assure the student understands and can apply new learned skills to work setting.
The trainee will be able to:
- Understand the philosophy of leadership and leadership development.
- Understand the different leadership styles
- Understand basic employment law, employee evaluations and goal setting
- Understand communication and the critical role it plays in leadership and in resolving conflict
- Understand how to delegate, manage and evaluate
This course builds on skills developed from Level I Basic Supervision. The focus of the course is to
provide the trainee with the skills and understanding needed to satisfy the various responsibilities
associated with being an experienced manager i.e. performance, budgets, personnel management etc.
The trainee will be able to:
- Evaluate performance regarding teams, departments or organization
- Develop and evaluate budgets
- Implement project management strategies i.e. time line, delegation, report writing etc.
- Coach, counsel and motivate employees
- Set long and short-term strategic goals
This advanced course is for senior managers and directors with five plus years of management
experience. The course aims to refine and perfect techniques and strategies associated with
management functions, principles, concepts, and practices in the operation of an organization. Students further evaluate their management styles, principles and techniques in an effort maximize output.
The trainee will be able to:
- Demonstrate effective leadership through leading by example
- Examine company departments, department cost, budgets and look for improvements
- Create a work environment breeds success and trust
- Explain the theories and processes of management; and
- Demonstrate knowledge of the basic vocabulary of management
- Understand customer service
- Understand presentational skills
The communication course is customizable to the need of the company or employee. Using lecture and
scenario role playing the trainee is be able to understand the various elements of communication and how to effectively send and receive a message utilizing the various forms of communication. The
trainees will study and interpret the various models and concepts impacting communication:
- Communication model
- Forms of communication
- Modes of communication
- Communication with technology
- Lost in translation
- Personality differences
The Accountability Training focuses on principles of accountability which improve productivity and
efficiencies. The course will teach company employees how to become accountable, what it means for the company and the employee, what steps to follow in becoming an accountable employee and
developing an accountable work culture.
The trainee will be able to:
- Focus on personal accountability identify and the appropriate action to take.
- Avoid blaming others, eliminate victim thinking, and stop procrastinating.
- Understand how to take action and improve a problem.
- Heighten their sensitivity towards ethical dilemmas.
- Demonstrate proper work ethic and responsibilities.
- Understand the importance of honesty, commitment, loyalty.
This course introduces the trainee to the decision-making process by dissecting all the elements
associated with decision making. Trainees will learn how to decipher information and data and apply
progressive tools and models for sound decision making. Student will practice using priority matrix, fish diagrams, and root cause analysis for progressive decision-making strategies.
- Decipher information and data
- Understand decision making strategies
- Apply fish diagrams and priority matrices
This course will introduce the student to the most recent research and models to assist employees and
team members of organizations interact with one another while getting the job done. The training will
introduce the student to the four personality types, while allowing each participant to reflect on one’s and
team members personality types as a bridge to mutual understanding. At the end of the course the
trainee will be able to understand the:
- Four personality types
- Have mutual understanding for team members
- Maintain an open mind to others personality types and mannerisms
- Understand and maintain mutual respect while at the workplace
- When conflict arises focus on the problem and not the person
This course introduces the trainee to the most progressive concepts and methods for problem solving and decision making. Students are introduced on how to turn emotions and negativity into untapped sources of problem-solving energy and effort.
Trainees will practice and understand:
- How to focus on solutions and not the problem
- How to be pro-active not re-active
- How problems can actually be good
- Keep an open mind and objective
- Root cause the problem to find the real issue
- Use facts not assumptions
This course teaches the student the dynamics of change and project management how these constants
impact productivity and results. Trainees will understand how change is constant and how to prepare for change and how to prepare those around for change. Timelines are significantly impacted by change; trainees will learn how to develop timelines with the use of information and project scope.
This course teaches the student the techniques and tools to establish a time planning and an organizational system to maximize productivity and effectiveness at work and life. Trainees will also learn
about the develop a daily and weekly calendar, share calendars with team members, multi task with time
limits, understand environments, and taking control. Trainees will also learn about the effects of weak
organizational skills i.e. stress, illness, unhealthy life style.
The training will focus on basic principles of building and sustaining teams in organizations. The training
includes team dynamics, process improvement, trust, collaboration and the role of the individual in the
team.
- Describe the principles and processes of team building i.e. Tuckman’s Model.
- Develop Skills that employees need for accurate execution of Lean, 6σ, 5S, TPM and other performance improving programs in a manufacturing environment.
- Identify how interpersonal skills, group dynamics, and leadership function within the team; and
- Explore tools and techniques of the problem-solving process.
- Participants will complete a personality assessment.
The course introduces the team to the concept of self-directed teams using research and studies. Team
members will learn the different roles and responsibilities of each team member and how self-guided teams become successful. The team will understand how self-directed teams:
- Make decisions
- The organizations mission is linked to each team member
- Each team member is empowered by the organization’s mission
- What are the ground rules for self-directed teams
1. Verify Corrective Actions
2. Implement Permanent Corrective Actions
3. Prevent Recurrence
4. Congratulate Your Team
This training will help manufacturing employees improve their English skills to communicate clearly with supervisors and coworkers, understand safety procedures, and follow work instructions accurately.
- Speak and understand instructions, questions, and feedback during daily work.
- Read and follow work orders, SOPs, schedules, and safety notices.
- Complete logs, reports, and short messages clearly and accurately.
This training helps participants recognize workplace conflicts, understand their root causes, and apply
practical strategies to resolve them
- Identify sources of conflict in the workplace and understand their impact on teams.
- Develop effective communication skills to address disagreements constructively.
- Apply conflict resolution strategies to handle disputes professionally.
Safety
This training provides lifesaving skills of respiratory and cardiac emergencies involving adults, children,
and infants. The training meets requirements as specified by the American Heart Association. CPR
training involves the use of mannequin or CPR dummies where the student can apply breaths and
compressions to the chest.
- Show proficiency in CPR basic life support according to current guidelines of the American Heart Association
- Properly administer CPR techniques according to guidelines of the American Heart Association
- Participant certification. Nationally-recognized course completion certificates are presented to participants who meet the course objectives
The training provides instruction in first aid for injured and ill persons.
- Treat minor wounds and other soft tissue injuries
- Performing the Priority Action Approach to quickly assess the situation and establish what needs to be done for each patient
- Perform critical interventions for airway, breathing and circulatory emergencies, choking, assisted ventilations, CPR, heart attacks, shock, asthma and bleeding
- Properly administer life saving techniques according to current guidelines of the American Heart Association
The training provides an introduction to specific training techniques involving the safe handling of blood and air borne pathogens, as well as general safety and security on the premise. The training will address the right to know and MSDS, including Outlines Occupational Safety and Health Administration (OSHA) regulations, inspections, penalties, and compliance.
- Demonstrate proficiency in handling situations where blood and air borne pathogens are present
- Explain the importance of performing tasks safely and correctly; and
- Maintain a situation in compliance with OSHA regulations.
This comprehensive training provides participants with in-depth knowledge of occupational safety and
health standards for the construction or general industry. Learners will gain practical skills to identify
hazards, prevent workplace accidents, and maintain compliance with OSHA regulations. The course
emphasizes safety leadership, risk management, and best practices to create a safer work environment
for all employees.
The training places emphasis on regulations governing the management, identification, storage, and disposal of hazardous waste.
- Outline the regulations governing management of hazardous materials
- Cite hazardous materials storage regulations; and
- Describe the regulations for hazardous waste disposal.
This training covers National Fire Protection association (NFPA) standards applicable to portable fire extinguishers, classification of types of fires, and the appropriate extinguisher to use in each case.
- Describe the extinguishing effect needed for each class of fire, according to the Underwriters laboratory rating system; and Discuss fire extinguisher characteristics and operations, and perform demonstrations of the use of fire extinguishers.
This training covers information and training for forklift operators. Controls and instrumentation,
comprehensive pre-use inspection, and forklift stability and factors affecting stability. Includes hands-on training and skill demonstration proficiency.
- Forklift design and function, balance, stability triangle, capacity, and visibility requirements
- Demonstrate knowledge for preventative maintenance; and
- Demonstrate safe operation of forklift including operating requirements, use of controls, steering and drive mechanism, proper lifting techniques, and safety measures
- Certification as a forklift operator is valid for three years
The training will recognize and evaluate hazards in the workplace and implement control measures
including engineering, administrative, and personal protective equipment.
- Recognize common occupational hazards
- Describe the components of effective workplace design and accident prevention programs; and
- Demonstrate correct selection and safe use of personal protective equipment
- Mention the types of tools or equipment this training will target
This training equips participants with the knowledge and skills to safely work with or around electrical
equipment and prevent arc flash incidents. Learners will understand the hazards of electrical energy,
proper use of personal protective equipment (PPE), and safe work practices. The course emphasizes
hazard recognition, risk assessment, and compliance with industry safety standards to protect employees
and maintain a safe work environment.
Hospitality and Service
In this training the participants will review the principals of hospitality excellence, conflict resolution & handling difficult guest and cultural awareness in tourism.
This training will focus on building supervisory skills for hospitality managers, the objectives of the training will cover building a customer-first culture and understanding hospitality sales and upselling techniques.
This training will cover topics involving showcasing your business through social media, online reputation management and marketing for small business through the use of promotions, packages and loyalty strategies
Precision Tools/Measurement and Machining
The Blueprint Reading for Machinists course is a comprehensive guide to interpreting drawings
commonly found in manufacturing. Beginning with the background of blueprints, looking at the types of
lines used on a drawing, and how parts are shown in different views. Dimensioning and Tolerances are
explained, as well as an introduction to Geometric Dimensioning, Tolerances and Inspection. This
training is intended as an introduction to understanding blueprints and being able to visualize and understand the intent of the designer or draftsman as presented in a blueprint.
- Understand geometry in blue print reading
- Understand the concepts of blueprint reading i.e. shop sketching, views, dimensions and tolerances
- Understand notes and symbols
- Understand screw threads
- Understand textures
- Understand gears
- Interpret drawings commonly found in a manufacturing/machining environment
The training is an introduction to the modern science of dimensional metrology in a manufacturing
environment. Emphasis on the identification, selection, and application of various types of precision instruments associated with the machining trade. Practice of basic layout and piece part measurements while using standard measuring tools.
- Common methods of measurement conversion
- Determine the degree of precision measurement required
- Identify various types of measuring instruments and their applications
- List maintenance procedures on various types of measuring instruments
- Interpret and confirm blueprint requirements
This training covers discussion of theory and practice with drafting methods and the terminology required
to prepare working drawings in manufacturing. This training also provides design solutions and complex
patterns that enhance the manufacturing design process.
- Define the elements of drafting that pertain to an individual discipline; and
- Produce working drawings and sketches relevant to an individual technical discipline.
- Create layouts, line thickness, text size, symbols, view projections
- Descriptive geometry, dimensioning and notation covered for technical plans
- Different types of drafting methods covered such as sketching or manual by instrument
- Gain an understanding of geometry, trigonometry, and spatial comprehension.
Basic Machine Shop introduces the trainee to basic machine tools such as the lathe, milling machine, drill press, cutting saws, and bench grinder. Machine terminology, theory, math, part layout, and bench work using common measuring tools i.e. calipers, micrometers. Trainee learns shop safety, housekeeping, and preventative maintenance.
- Demonstrate proper use of the lathe, milling machine, drill press, power saw, and bench grinder applying good housekeeping, proper safety, and preventative maintenance
- Perform bench work including part layout, drilling, reaming, taping, press fitting, location of hole centers and surfaces
- Set up power saws for cutoff operation; and
- Practice tooling maintenance, hazardous material handling, and preventative maintenance.
This training is designed to prepare the student with technical, applied mathematics necessary in future
machine shop-related courses. This training is customized to the math level of the trainee and industry.
- Define the use of formulas and identify conversion methods of numbering systems; and
- Convert fractions to decimals and back.
- Apply Geometry when taking measurements
- Problem formulation is an interactive and continuing process
- Be able to correctly apply arithmetic of whole numbers, fractions, measurements
A supplemental course to Basic Computer Aided Drafting using alternative computer-aided drafting (CAD) software to create detail and working drawings. Trainees learn how to use computer technology to create blueprints and other key graphic documents in the engineering design process. They practice 2- and 3- dimensional rendering, animation, and solids modeling that define a given product before it is ready to be manufactured.
- Create; display, and plot working drawings using an alternative CAD software; and use file management techniques.
- Design and modify geometry; storing and retrieving predefined shapes; apply geometry when taking measurements
- Place, rotate and scale objects, adding text and dimensions, using layers, coordinate systems, and plot/print to scale.
This training equips manufacturing employees with the skills to safely operate, wire, troubleshoot, and
maintain motor control systems used in production. Participants will learn to read schematics, apply safety
procedures, and configure controls to improve equipment reliability and efficiency.
This training equips manufacturing employees with the skills to safely operate, wire, troubleshoot, and
maintain motor control systems used in production. Participants will learn to read schematics, apply safety
procedures, and configure controls to improve equipment reliability and efficiency.
The training is an introduction to programmable logic controllers as used in industrial environments
including basic concepts, programming, applications, troubleshooting of ladder logic, and interfacing of
equipment.
- Explain terminology
- Select hardware components
- Introduction to ladder logic
- Begin to predict PLC operation based on ladder logic diagrams
This training is a study of numerical controlled machine operations. The course emphasizes industry
standards and Computer Numerical Controlled (CNC) procedures for planning, preparing, and operating a computer-assisted program.
- Understand commonly performed procedures, machine shop safety Machine setup, Fixture setup, tooling, tool life, coolant.
- Write a machine tool program and quadrants G&M.
- NC Programming, DNC, up loading/ downloading.
- Machine or cut.
- Determining cause for machine chatter, trouble shooting, cutter chatter.
- Understand the differences between conventional and CNC machines.
- This course can be customized based on equipment and control panels
This comprehensive training focuses on scientific injection molding and other plastics processing
techniques. Designed to up-skill learners in areas like injection molding, extrusion, and blow molding.
- Understand Plastic Behavior – Learn how heat, pressure, flow, and cooling affect material performance during molding.
- Operate Equipment Scientifically – Set and adjust machine controls based on proven scientific molding principles.
- Troubleshoot Processing Issues – Identify root causes of defects and apply science-based solutions
- Use Molding Simulations – Practice optimization and problem-solving in virtual molding
scenarios. - Follow Safe Operating Procedures – Perform start-up, operation, and shutdown using standardized best practices.
- Apply Specialized Techniques – Master extrusion or blow molding methods through a scientific, data-driven approach.
Industrial Maintenance
This training offers the participants a method to maintain machines and equipment at their peak operating status. Participants leave with an understanding of total productive maintenance and its five major components.
- Understand how TPM increases overall equipment effectiveness and how it can help to avoid interruptions to production; and
- Understand the components of autonomous maintenance.
A study of principles of pneumatics, including formulas, functions, and circuits, with hands-on experience in these industrial automated systems.
- Demonstrate a working knowledge of directional control valves, cylinders, symbols, and formulae related to pneumatics and be able to read schematics to troubleshoot and fabricate circuits
- Describe the effects of temperature and environment on pneumatics; demonstrate a working knowledge of the installation and operation of compressors, intensifiers, gauges, flow controls, after-coolers, and driers
- Describe the manner in which a force is transmitted through a confined fluid and determine the intensity of that force; and explain the basic operation of transmitting energy through a pneumatic
- Power system with respect to various gas laws
The training focuses on the Fundamentals of hydraulics including types of hydraulic pumps, cylinders, valves, motors, and related systems. Introduction to hydraulic schematic symbols as related to components.
- Identify characteristics of liquids; define terms and nomenclature related to hydraulics
- Calculate variations of factors such as flow rate, pressure, load, speed and force
- Identify basic components of a hydraulic system and the schematic symbols
- Identify characteristics of various system components as applied to mobile equipment hydraulics.
This training covers general principles of mechanical and electrical systems as related to inspection,
repair, and preventative maintenance of production equipment.
- Maintain gear boxes, oil and hydraulic valves, and pulls system.
- Identify mechanical and electrical components for manufacturing machines i.e. lathes, mills, press
- Perform inspections, repairs, and preventative maintenance
- Distinguish between critical and noncritical equipment conditions.
This training covers maintenance, operation, troubleshooting, and repair of circuits of various commercial, and industrial electrical systems.
- Use multi-meters to perform tests on electrical equipment
- Discuss various types of circuits and electrical systems
- Demonstrate the proper way to test transformers and motors; identify a short circuit, open circuit and a closed circuit
- Troubleshoot electric motors and control circuits.
This training will prepare the trainee for the examination of building codes and requirements, construction types, building materials, electrical and plumbing. Course training includes walls, floorings, foundations, and various roof types, as well as dangers associated with each type.
- Identify model building codes: building/dwelling code, structural code, plumbing code
- Identify mechanical code, fire/safety code and energy code
- New construction
- Review city codes for all new construction
- Identify construction designs and materials more prevalent to fire.
- Review Plumbing codes that are related to medical facilities i.e. oxygen, CO2, helium etc.
The training focuses on theory and application of electrical energy with emphasis on industrial and
commercial systems. The training includes AC and DC theory, electrical generation, transmission,
distribution and switching and single phase and three phase motor principles.
- Identify analog and digital networks
- Describe electrical distribution networks
- Identify electrical power components
Continuous Improvement
Problem Solving and Root Cause Analysis is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination to details of problems and provide solutions. Organizations can benefit from the Problem Solving and Root Cause Analysis approach by applying it to all areas in the company. The Problem Solving and Root Cause Analysis provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution works. Rather than healing the symptom, the illness is cured, thus, the same problem is unlikely
to recur.
Review of structured process to ensure products meet customer requirements and are produced with
high quality. This framework guides product development from initial concept through production, emphasizing risk mitigation, continuous improvement, and defect prevention
- A step-by-step methodology for planning and managing product quality throughout the
development lifecycle.
- Encourages ongoing monitoring, evaluation, and improvement of product and process quality.
Review of standardized process to ensure that parts and components consistently meet customer
requirements
- Helps minimize risks associated with defective parts, production delays and quality failures.
- Ensures parts are produced consistently and reliably within specifications, leading to improved
product quality and reduced costs.
Understanding statistical techniques to monitor and control processes. Involves collecting and analyzing
data to identify variations and potential issues, allowing for timely adjustments to maintain quality and efficiency.
- Identifying process variations through data to track deviations from expected behavior.
A step-by-step approach used to identify potential failures in a design, process, or system, analyze their
potential effects, and prioritize actions to mitigate those risks. It’s a proactive risk assessment tool used to improve reliability and prevent problems before they occur.
- Identify potential failure modes (ways in which a product or process could fail), the effects of those failures, and the causes of the failures. By analyzing these aspects, teams can prioritize which failure modes are most critical and implement preventative or corrective actions.
This analysis is crucial for identifying whether a measurement system is capable of providing accurate
and precise data, aligning with customer requirements, and meeting regulatory and internal standards.
- Evaluate quality of a measurement system.
- Assessing factors that contribute to measurement variation
Operations, Logistics and Business Management
This training provides participants with the skills to manage procurement and supply chain operations
effectively. Learners will gain knowledge in sourcing, vendor management, inventory control, and logistics
to optimize efficiency and reduce costs. The course emphasizes strategic decision-making, risk
management, and collaboration across the supply chain to ensure timely delivery and high-quality
outcomes.
This training equips participants with the skills to effectively manage inventory in a production
environment. Learners will gain knowledge in tracking, controlling, and optimizing inventory levels to reduce waste, improve efficiency, and support continuous production. The course emphasizes accurate forecasting, stock management, and coordination across departments to ensure smooth operations and meet production goals.
Learn the skills to manage the movement, storage, and tracking of goods by applying best practices in
inventory control, shipping/receiving, and supply chain coordination for manufacturing operations.
- Understand Supply Chain Basics – Explain the flow of materials from suppliers to production to customers.
- Manage Inventory Effectively – Track, count, and organize materials using inventory control
systems. - Coordinate Shipping & Receiving – Process incoming and outgoing shipments accurately and efficiently.