Frequently Asked Questions

IT Help Desk – Frequently Asked Question

If you have any questions or need help you can call our help desk at (956) 295-3800 or you can send us an e-mail to [email protected]. Below, you will find a list of FAQs that might answer your questions.
A: Usernames are uniquely assigned to every student and MUST be entered in lowercase at login. They ARE NOT the same as TSC Online usernames. Once students are admitted to TSC, the Admissions staff provides them with their username and default password. If they did not receive a TSC username, they can contact the admissions office or stop by the Oliveira Library Welcome Center.
A: By default, your initial password is your First initial (CAPITALIZED) + Last initial (lowercase) + the the seven digits of your student id number. Example: Name: John Doe, ID Number: 1234567 = Jd1234567
A: If you changed your password and setup your challenge questions in the self-service password utility site, you can go back to that site, click on the "Reset Password" link, enter your username, and answer your challenge questions. You will then be able to reset your password. If you did not setup your challenge questions and reset your password, you can use your default password.
A: There are a few reasons you might not be able to log in.
    You do not have the right login information. Your username and password is the same one you use to access TSC Online, Canvas, E-Mail and the Self Service Password Utility. Is your caps lock or number lock on? It is easy to click the caps lock or number lock keys and not know it. Usernames and passwords are sensitive to lower and upper case letters, so it is important to type carefully. Usernames must be input in lowercase letters for successful login.
A: Login with those credentials to Here you will login and change your password to one of your choice. Please remember that the password has to have 1 capital letter, 1 number, and a minimum of 8 characters. It CANNOT have any part of your username or include your ID# (Ex: Mytscpwd13). You can also setup your challenge questions in case you forget your password in the future.
A: This will be your PRIMARY email TSC will use to contact you for official business. You can login to your email by visiting and clicking the email icon. You can login with your TSC username and new password. Your email address will be: [email protected]
A: To register for classes, go to TSC Online by visiting and clicking the TSC Online icon.
A: Just select eduroam on your wireless settings screen, then follow the on-screen instructions. Use your TSC login credentials to configure your initial login to eduroam. Login Credentials: TSC E-Mail & TSC Password
A: YES! TSC has partnered with Dell to provide discounts to students. Visit the Dell website for more information.