Rave Frequently Asked Questions

What is Rave Alert?
Texas Southmost College has partnered with Rave Mobile Safety to offer an emergency notification system, Rave Alert, capable of sending users text and e-mail messages. You may learn more about Rave Mobile Safety at their corporate site.

What does the Rave service cost?
Rave does not charge students, faculty or staff for sending or receiving messages through this service. However, your carrier’s standard messaging and/or data charges may apply.
Please consult the details of your mobile phone plan.

What type of messages will I receive?
In addition to the clarifications above, TSC will only send you messages related to campus emergencies and a Rave system test each semester. You will never receive advertisements and your information is never provided to advertisers.

What is my username?
Your username is your TSC username and the password is your TSC password. For example, if your TSC email account is [email protected], your TSC username is john.doe

I already have contact information in the system. Where did this data come from?
Texas Southmost College pre-populates the Rave Campus Alert system with student, staff and faculty e-mail addresses and cell phone numbers provided to the college.
The college made every attempt to capture the maximum number of campus community members in developing the alert process.

What if I did not receive a welcome e-mail?
At the beginning of the semester, a test message will be sent. Please be certain getrave.com, rave.com, and tsc.edu are excluded from any spam filters or block lists in your e-mail client, spam blocking programs or your e-mail service. If you did not receive a welcome e-mail, you may still login by requesting a password reminder at getrave.com, using your e-mail address. If your e-mail address is not found, you may sign up directly by registering through the Rave website.

What mobile phone carriers are supported by the alert system?
All U.S. mobile carriers are supported.

What if my cell phone number changes?
If your mobile number or e-mail address changes, please login to the getrave.com website to update your contact details.

What if my cell phone provider changes?
Login to getrave.com to update your carrier.

Will I receive advertisements or text messaging SPAM from Rave Wireless?
No, never. We respect your privacy and you will never receive any messages other than official Texas Southmost College emergency communications.

How will I identify incoming messages from Rave Campus Alert?
For these carriers, you will receive messages from @getrave.com.

I do not want to receive SMS (text) messages on my phone. How do I stop them?
If you have signed up to receive text alerts, you can stop these at any time by logging in and updating your profile on the getrave.com website.

Can I send myself a test message?
Yes, users can send a test e-mail to themselves. Log into your account. Next to each email address stored with your account (up to three), there is a button labeled “Test”. Clicking on this button causes a test message to be sent. Here is an example of the “Test” e-mail that will be sent:

Date: Tue, 5 Mar 2015 13:34:51 -0500 (CST)
From: [email protected]
To: [email protected]
Subject: Your test message from Texas Southmost College

Who do I e-mail for assistance?
You may contact [email protected]. Remember to include the word “Rave” in your subject heading.

If you are experiencing a campus emergency, or wish to alert the college of an emergency or crisis, dial 911 from a campus phone or cell phone. You may also call (956) 295-3700 for Campus Security.