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Have any questions or need help, click the Help Desk icon

My TSC > Help Desk

If you have any questions or need help you can call our help desk at (956) 295-3800 or you can send us an e-mail to helpdesk@tsc.edu. Below, you will find a list of FAQs that might answer your questions.

Q: What’s my username?

A: Usernames are uniquely assigned to every student and MUST be entered in lowercase at login. They ARE NOT the same as UTB Online usernames. Once students are admitted to TSC, the Admissions staff provides them with their username and default password. If they did not receive a TSC username, they can contact the admissions office or stop by the Oliveira Library Welcome Center.

Q: What’s my default password?

A: By default, your initial password is your First initial (CAPITALIZED) + Last initial (lowercase) + the the seven digits of your student id number. Example: Name: John Doe, ID Number: 1234567 = Jd1234567

Q: I don’t remember my password, can I reset it?

A: If you changed your password and setup your challenge questions in the self-service password utility site (https://pwreset.tsc.edu), you can go back to that site, click on the “Reset Password” link, enter your username, and answer your challenge questions. You will then be able to reset your password. If you did not setup your challenge questions and reset your password, you can use your default password.

Q: I don’t remember my password and I don’t remember the answer to my challenge questions. Can you reset the password for me?

A: Please contact the Admissions office for further assistance.

Q: Why can’t I login?

A: There are a few reasons you might not be able to log in.

  1. You do not have the right login information. Your username and password is the same one you use to access TSC Online, Pearson E-College, E-Mail and the Self Service Password Utility.
  2. Is your caps lock or number lock on? It is easy to click the caps lock or number lock keys and not know it. Usernames and passwords are sensitive to lower and upper case letters, so it is important to type carefully. Usernames must be input in lowercase letters for successful login.

Q: I just received my username and password from Admissions, what’s do I do next?

A: Login with those credentials to pwreset.tsc.edu. Here you will login and change your password to one of your choice. Please remember that the password has to have 1 capital letter, 1 number, and a minimum of 8 characters. It CANNOT have any part of your username or include your ID# (Ex: Mytscpwd13). You can also setup your challenge questions in case you forget your password in the future.

Q: Where do I access my TSC email?

A: This will be your PRIMARY email TSC will use to contact you for official business. You can login to your email by visiting www.TSC.edu/MyTSC and clicking the email icon. You can login with your TSC username and new password. Your email address will be your (username@student.tsc.edu).

Q: Where do I register for classes?

A: To register for classes, go to TSC Online by visiting www.TSC.edu/MyTSC and clicking the TSC Online icon.

Q: How do I access the student wireless at TSC?

A: TSC students can access the “TSC Student” network by using the following password: Sting13!

Q: I have some questions regarding Pearson Learning Studio. Where can I get help?

A: Faculty can find help here: ( http://www.tsc.edu/MyTSC/pearson-staff-faqs.htm )
Students can find help here: ( http://www.tsc.edu/MyTSC/pearson-student-faqs.htm )

Q: I’ve seen other colleges offer their students discounts for purchasing computers. Does TSC offer a discount on computer products?

A: YES! TSC has partnered with Dell to provide discounts to students. Go to http://dell.com/dellu/TSC for more information.

Q. I am teaching Dual courses at the High School. Who are my TSC faculty mentors?

A. Dual H.S. Instructors can find help here: HS Dual Faculty Mentors